Customer Testimonials

Everything was excellent. Punctual, courteous and the revision of my vehicle was done well and thoroughly.

Everyone who assisted me was very good and kind; they explained the entire process for my car in great detail. I had a positive experience, and I thank God that I was treated with excellence.

Ronnie was great, knowledgeable and friendly as always

Can’t believe I had to wait 7 hours for an oil change. The advisor told me it could last 3 hrs 4hrs maximum but 7 hours???? It’s insane. Plus, they supposedly checked all the points of the car but nobody sent the video checking it or told me if everything was right or what else. Incredibly dissatisfied. The multi-inspection form is empty. Waiting that amount of time for not receiving a decent service. I even had to ask for the car wash because they were not about to do it according to them they don’t do it anymore caused there ... Read More

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Google - Nov 12, 2026

Can’t believe I had to wait 7 hours for an oil change. The advisor told me it could last 3 hrs 4hrs maximum but 7 hours???? It’s insane. Plus, they supposedly checked all the points of the car but nobody sent the video checking it or told me if everything was right or what else. Incredibly dissatisfied. The multi-inspection form is empty. Waiting that amount of time for not receiving a decent service. I even had to ask for the car wash because they were not about to do it according to them they don’t do it anymore caused there are many cars in line. The service is going down each time I go.

I was pleased with the service they did to my vehicle.

If you want your Toyota serviced, don't go to a Toyota dealership. At some dealerships, the service becomes a nightmare because they try to sell you everything. Aggressive sales tactics, okay, I can tolerate it, and it's their job, I understand. But at others, they even give you a business card to get the service done somewhere cheaper, but without a warranty, obviously, which says a lot about the staff they hire and devalues ​​the authenticity of the service they're supposed to provide. And at another dealership, like last Sunday, I had an unpleasant experience. Unlike previous ... Read More

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Google - Nov 10, 2026

If you want your Toyota serviced, don't go to a Toyota dealership. At some dealerships, the service becomes a nightmare because they try to sell you everything. Aggressive sales tactics, okay, I can tolerate it, and it's their job, I understand. But at others, they even give you a business card to get the service done somewhere cheaper, but without a warranty, obviously, which says a lot about the staff they hire and devalues ​​the authenticity of the service they're supposed to provide. And at another dealership, like last Sunday, I had an unpleasant experience. Unlike previous service appointments—and I should mention that I like going to my dealerships because they keep a record of my vehicle's maintenance, which I think is the right thing to do—I decided to go to Kendall Toyota for an oil and filter change for $59.99. Surprise! And without prior notice—which is where my frustration lies—the bill jumped to $80.00. Why did I ask? And the girl, all smiles, tells me I have to pay for the oil change. Surprise, and without any prior notice! They advertise a $59.99 service, and we all know—I'm not new to this country—that there are taxes and additional fees. But the customer deserves respect, and before charging any additional fees besides taxes, they should inform you. It's not fair to charge an extra $13.19 without warning. No matter the amount, I come to their dealership and I get ripped off, because that's what it is. I don't think that's a fair way to treat customers who chose them as their first option when selecting their car. I asked to speak to a manager, and once again the smiling, calm girl—mind you, it's not her fault, and I imagine she must spend her days putting up with complaints—tells me, "Sorry, managers don't work on Sundays." What kind of place is this? How far will they go to deceive a customer just to make a sale, and what about customer respect? Absolutely unacceptable. A word of advice for Toyota buyers: take your car to any repair shop except the dealership. I don't mean to disparage the car's quality, because that would be disrespectful, but the after-sales service is completely inadequate.

Excellent experience at Kendall Lexus! I brought my IS350 in for routine service and a tire repair, and the entire experience was outstanding. The customer service was exceptional, and the technicians were professional, accommodating, and attentive throughout the process. They made everything smooth and hassle-free. Truly top-notch service and another reason to trust Kendall Lexus. Highly recommend!

Excellent Experience with Yasmin from kendal Toyota dealer. 5 stars experience I recommend 100 %. THANK YOU

(Translated by Google) Mr. Filiberto, the salesman, was excellent and very patient. I highly recommend him. (Original) El señor Filiberto que fue el vendedor buenisimo un vendedor muy paciente . Lo recomiendo totalmente .

So friendly from start to finish, so glad and greatful that Kendall Toyota is my dealership

Smooth experience from start to finish!

My service advisor Earvin Medina was great. The way he worked with me disproved my notion that dealership service was a ripoff. His commitment to satisfy me makes me a returning customer next time I need a service.

A-1 service

Associates outside and at the checkout area were extremely kind and helpful. Jonathan helped get me serviced and was extremely responsive. Great experience.

Good Serivce

(Translated by Google) I was very happy with Ariel's service. He helped me find a beautiful car for my daughter! (Original) Me sentí muy feliz con la atención de Ariel. Me ayudo a encontrar un carro hermoso para mi hija!

I had an excellent experience working with Ariel Alfaro when purchasing my Toyota Tundra. He was professional, friendly and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and went above and beyond to make sure I was satisfied. I highly recommend Ariel to anyone looking to purchase a vehicle. Great customer service!

Excellent service. Ariel Alfaro is a great salesperson. He provides fantastic attention to detail and is very resourceful. He will be a great help throughout the process and will ensure you get a fair deal.

I had an amazing experience with Ariel Alfaro at Kendall Toyota! Ariel was professional, friendly, knowledgeable, and extremely helpful throughout the entire car-buying process. I highly recommend Ariel Alfaro to anyone looking to purchase a vehicle at Kendall Toyota. Thank you, Ariel, for such a wonderful experience!

If you need to get a car, trust me and ask for Ariel Alfaro, he will make sure that you get it no matter what. His service is top-notch and highly recommended!

Positive experience

(Translated by Google) I want to thank the Kendall Toyota team, especially Ariel Alfaro, for their friendly and respectful treatment. I'm pleased and happy. Thank you. (Original) Quiero agradecer al equipo de kendall toyota en especial a Ariel Alfaro por su trato familiar y respetuoso, complacido y contento ñ. Gracias

Absolute worst experience. Completely predatory and unprofessional. I brought a vehicle here for a simple, routine oil change and tire rotation. Despite scheduling ahead, they left me waiting in the lounge for nearly THREE HOURS. To make matters worse, at the very end of this massive delay, they informed me that the radiator was completely low on coolant. Instead of doing the decent, basic safety thing and topping it off, they explicitly refused to put any fluid in the car unless I agreed to pay over $200 for a completely unnecessary radiator flush job. They were literally willing to let me ... Read More

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Google - Nov 5, 2026

Absolute worst experience. Completely predatory and unprofessional. I brought a vehicle here for a simple, routine oil change and tire rotation. Despite scheduling ahead, they left me waiting in the lounge for nearly THREE HOURS. To make matters worse, at the very end of this massive delay, they informed me that the radiator was completely low on coolant. Instead of doing the decent, basic safety thing and topping it off, they explicitly refused to put any fluid in the car unless I agreed to pay over $200 for a completely unnecessary radiator flush job. They were literally willing to let me drive off their lot with an empty cooling system and risk damaging the engine unless I gave in to their high-pressure upsell tactics. I had to refuse their scam, go buy the coolant myself, and now I am completely late for work because of their absolute greed and incompetence. Avoid this service department at all costs. They do not care about your time or your safety—they only care about running up your bill with ridiculous upsells. I am never stepping foot in this dealership again.

Everything okay.but.3 hours to change oil.no sense

(Translated by Google) They don't know how to sell. I went and when I asked about the price of the car they told me I'd be better off going to Hyundai. A good salesperson tries to sell, not drive customers away. (Original) No saben vender fui y cuando le pregunté x el precio del carro m dijeron q mejor fuera a la Hyunday vendedor bueno trata de vender no de alejar clientes

Marcia was very helpful. I like the system of sending a video of all the steps to be taken in servicing the car. Not crazy about the 2 hours it took to service my car. You need to work on the time frame. Way too long.

Extremely poor sales service. I confirmed with their team about the availability of a Red Camry XSE one hour before arriving at the dealership only to find out that they did not have the car on their lot. They claimed that they sold it 1 hour before I reached. I politely told them that they should have informed me to save me a 1.5 hr drive. Their response was very unapologetic, claiming that this can happen and it’s not in their control. I understand that it can happen, however an apology goes a long way. On top of that, they did ... Read More

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Google - Nov 4, 2026

Extremely poor sales service. I confirmed with their team about the availability of a Red Camry XSE one hour before arriving at the dealership only to find out that they did not have the car on their lot. They claimed that they sold it 1 hour before I reached. I politely told them that they should have informed me to save me a 1.5 hr drive. Their response was very unapologetic, claiming that this can happen and it’s not in their control. I understand that it can happen, however an apology goes a long way. On top of that, they did not have a single Camry XSE on the lot. They offered me a Camry XSE from another dealership, and started negotiating the price with me while quoting 750 per month for 10,000 miles for 3 years (for real?). When I told them that their sales person quoted me 550 a month on the phone, they said our internet prices are different and every person who walks in does not get that price. Their attitude was not very negotiable, and they were expecting of me to agree with them to a deal for a car that was not even on their lot. The dealership is not very welcoming and I wouldn’t recommend dealing with Rafael or Jose in the new car sales department.

Excellent service done on time and on schedule!

(Translated by Google) I had been trying to buy a new car for two months and had spoken with salespeople at other dealerships until I finally scheduled an appointment with Kendall Toyota. I honestly say I hadn't found anyone who treated me and served me as well as Kendall Toyota. My sincerest congratulations to Jackie as the finance specialist and Nelson as the salesperson. I got a great deal from them and was extremely satisfied with their service. I should also mention that there are absolutely no hidden fees or pressure; on the contrary, they are very transparent. Excellent ... Read More

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Google - Nov 2, 2026

(Translated by Google) I had been trying to buy a new car for two months and had spoken with salespeople at other dealerships until I finally scheduled an appointment with Kendall Toyota. I honestly say I hadn't found anyone who treated me and served me as well as Kendall Toyota. My sincerest congratulations to Jackie as the finance specialist and Nelson as the salesperson. I got a great deal from them and was extremely satisfied with their service. I should also mention that there are absolutely no hidden fees or pressure; on the contrary, they are very transparent. Excellent work, Kendall Toyota! I recommend this dealer 100%. (Original) Llevaba 2 meses intentando comprar un auto nuevo y estuve hablando con vendedores de otros consecionarios , asta que al fin acordé una cita con kendall toyota . Les digo cinseramente que no havia encontrado quien me tratara y me atendiera tan pero tan bien como kendall toyota . Mis mas grande felicitación para la señora Jackie como financista y el señor Nelson como vendedor , hice muy buen negocio con ellos y salí super satisfecho de su atención. Además destacar que realmente no hay cargos ocultos , ni presión, todo lo contrario , muy transparentes Exelente trabajo kendall toyota . Recomiendo este diler al 100 %

I found it to be one of the most deceiving experiences ever. I clicked on a coupon to receive 25% off for early bird discount to make the appointment and address many issues the dealership had identified. When Claudia supported me upon arrival, I had mentioned to her and showed her that the coupons were not saving to my wallet on my phone for her to scan them. She told me she was going to include them plus other discounts that she was going to give me at the end. I knew it was going to be a lot of work. ... Read More

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Google - Oct 31, 2026

I found it to be one of the most deceiving experiences ever. I clicked on a coupon to receive 25% off for early bird discount to make the appointment and address many issues the dealership had identified. When Claudia supported me upon arrival, I had mentioned to her and showed her that the coupons were not saving to my wallet on my phone for her to scan them. She told me she was going to include them plus other discounts that she was going to give me at the end. I knew it was going to be a lot of work. I was willing to maintain investment. I approved an estimate that without seeing the text, but I knew that he was going to be costly anyways I did not see her text. I’m not sure what happened. I was left with a car for a full day and a half. I had to reach out to see if my car was gonna be ready and nobody communicated it to me unless I called. Today’s Saturday, October 21st, when I arrived to pick up the car and see the bill I noticed there was no 25% discount for the early bird arrival. Claudia said she gave me a discount but she couldn’t do that one. I asked her to bring her manager, her manager was rude and said that that’s all they could do for me $500 of discount which is very different from $1000 $125 from an original bill $4500. I showed him the email. I showed him the coupon and he still didn’t care. I told him the business his practices were deceiving and this was gonna be the last time I took the car there. The customer service was horrible. The communication was horrible. They didn’t give me any reimbursement for the Ubers that I had to spend to work and lastly, they didn’t even change the sticker on the oil change that they did on my car. This is quite unfortunate. In the end I didn’t receive the original discounts she has granted me before they gave me the $500 discounts. To make matters worse they also charge a 3% charge for credit card usage. That was $125 meaning I only received $375 in discounts. Your company lies. Your company is deceiving.

Good service, and especially Arturo's excellent attention and service.

Rosa fernandez de vez service advisor

I just wanted to say that Ray really helped me out. I walked in mad and once I expressed that to Ray he took swift action and got my problem resolved. Thank you Ray for being a ray of sunshine 😊 I really appreciate his professionalism and sense of urgency.

An oil change take for ever, more than three hours, a bad customer service

(Translated by Google) Carlos's service was excellent 👌 (Original) La atencion de Carlos fue excelente 👌

(Translated by Google) The service was definitely excellent; from the beginning, Claudia, the advisor, was very kind and professional. She explained the procedure to me, and the service I received was very good. In the end, a gentleman delivered the vehicle to me; so everything was excellent, as I said at the beginning. Thank you. (Original) Definitivamente, la atención fue excelente; desde el inicio, Claudia la asesora fue muy amable y muy profesional. Indicándome el procedimiento; por el servicio recibido fue muy bueno y al final un caballero me entregó el vehículo; así q todo tuvo excelente ... Read More

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Google - Oct 28, 2026

(Translated by Google) The service was definitely excellent; from the beginning, Claudia, the advisor, was very kind and professional. She explained the procedure to me, and the service I received was very good. In the end, a gentleman delivered the vehicle to me; so everything was excellent, as I said at the beginning. Thank you. (Original) Definitivamente, la atención fue excelente; desde el inicio, Claudia la asesora fue muy amable y muy profesional. Indicándome el procedimiento; por el servicio recibido fue muy bueno y al final un caballero me entregó el vehículo; así q todo tuvo excelente como dije al inicio. Gracias

Fast and complete service

Guadalupe always listens to my concerns and makes sure they are addressed and resolved. She is an asset to your team! Mike, the technician did a wonderful job. He went above and beyond repairing my car. Having Mike repair my car, put me at ease and I felt peaceful. Kudos to the both of them. Toyota Kendall has amazing people on their team. Thank you!

The service advisor Marcia was so nice, professional, and really cared to help. I will definitely be going back to Kendall Toyota and requesting to be helped by her moving forward.

Please fire every single employee including the Manager in the service department. They lack customer service skills especially the administrative assistant with red hair and tattoos. She does not know how to text or email basic information. Also the manager blamed the rain on not getting me information LOL. Never again am I visiting this location. 4 hour wait time for air in my tires, they also lost my vehicle and i had to wait extra 30 minutes for some old man to park my car away from the service station and walk in the rain to my car.

(Translated by Google) A completely disappointing experience. The service department at Kendall Toyota leaves much to be desired. It's unbelievable that I had to wait 4 HOURS to get my vehicle back for a simple tire change. An excessive and unjustifiable delay, and a total lack of consideration for their customers' time. To top it all off, after so many hours of waiting, the quality of the work was also subpar. It's shameful that a dealership representing a well-known brand like Toyota offers such a poor experience. The inefficiency, the excessive delay, and the shoddy workmanship demonstrate that they ... Read More

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Google - Oct 26, 2026

(Translated by Google) A completely disappointing experience. The service department at Kendall Toyota leaves much to be desired. It's unbelievable that I had to wait 4 HOURS to get my vehicle back for a simple tire change. An excessive and unjustifiable delay, and a total lack of consideration for their customers' time. To top it all off, after so many hours of waiting, the quality of the work was also subpar. It's shameful that a dealership representing a well-known brand like Toyota offers such a poor experience. The inefficiency, the excessive delay, and the shoddy workmanship demonstrate that they have a lot of room for improvement. You take your vehicle to an authorized dealership expecting professional, fast, and reliable service, not to waste practically half a day on such a simple job and end up completely dissatisfied. Four hours to change a tire is an abuse of the customer's time. It's not enough to charge for a service; you also have to offer quality, responsibility, and respect. I'm left with a terrible impression of this department. A frustrating experience that I wouldn't want to repeat. I DO NOT RECOMMEND KENDALL TOYOTA'S SERVICE. My time and money deserve much more respect. Definitely one star because there's no option to give zero. (Original) Una experiencia completamente decepcionante. El departamento de servicio de Kendall Toyota deja muchísimo que desear. Es increíble que para realizar un simple cambio de llanta haya tenido que esperar 4 HORAS para recibir el vehículo. Una demora exagerada, injustificable y una falta total de consideración hacia el tiempo de sus clientes. Para colmo, después de tantas horas de espera, la calidad del trabajo tampoco estuvo a la altura de lo esperado. Es vergonzoso que un concesionario que representa una marca reconocida como Toyota ofrezca una experiencia tan deficiente. La falta de eficiencia, la demora excesiva y el mal trabajo realizado demuestran que tienen muchísimo que mejorar. Uno lleva su vehículo a un concesionario autorizado esperando recibir un servicio profesional, rápido y confiable, no para perder prácticamente medio día por un trabajo tan sencillo y terminar completamente insatisfecho. Cuatro horas para cambiar una llanta es un abuso del tiempo del cliente. No basta con cobrar por un servicio; también hay que ofrecer calidad, responsabilidad y respeto. Me llevo una pésima impresión de este departamento. Una experiencia frustrante que no quisiera repetir. NO RECOMIENDO EL SERVICIO DE KENDALL TOYOTA. Mi tiempo y mi dinero merecen mucho más respeto. Definitivamente, una estrella porque no existe la opción de poner cero.

Marcia is an amazing service associate. Very professional!

They are professional thieves before you go to the finance department ask them a copy of the out of the door price and the buyer order number copy and read the final agreement twice before you sign any contract.

What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours? I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More

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Google - Oct 13, 2026

What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours? I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a big difference between a short delay and wasting half your day. I ended up canceling and leaving. Terrible scheduling, zero respect for customers’ time, and incredibly disappointing for an official Toyota service center.

What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours? I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More

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Google - Oct 13, 2026

What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours? I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a big difference between a short delay and wasting half your day. I ended up canceling and leaving. Terrible scheduling, zero respect for customers’ time, and incredibly disappointing for an official Toyota service center.

Very disappointing experience with Kendall Toyota. I was told from the beginning that an oil change could take around three hours, but it ended up taking even longer. What made the experience worse was that my car had already been finished for about an hour and nobody seemed to know or notify me. On top of that, the paperwork was still not ready. The whole process felt disorganized and showed very little respect for the customer’s time. Thankfully, the vehicle I bought was a Volkswagen, but unfortunately I bought it through Kendall Toyota. After this service experience, I would ... Read More

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Google - Oct 11, 2026

Very disappointing experience with Kendall Toyota. I was told from the beginning that an oil change could take around three hours, but it ended up taking even longer. What made the experience worse was that my car had already been finished for about an hour and nobody seemed to know or notify me. On top of that, the paperwork was still not ready. The whole process felt disorganized and showed very little respect for the customer’s time. Thankfully, the vehicle I bought was a Volkswagen, but unfortunately I bought it through Kendall Toyota. After this service experience, I would not recommend this location. They seriously need to improve their communication, organization, and customer service.

It is outrageous that now you want to charge for using “the garage” when you go to your dealership on top of the labor, the parts any thing that is wrong with your car. Labor is 9 out of 10 more expensive than the actual parts that you buy. The people are great but the dealership itself is just greedy

Warning Read the paperwork closely: They are using mathematically creative calculations. Every step of the way they tried to pad the selling price so check the math on each step. Here’s the quote that they gave for financing: loan amount $32565, interest rate 5.89%, down payment $15,000 $503.55 -523.55 monthly for 4 years This calculation is absolutely wrong and would yield them a tidy 18.8% apr We turned down the loan and decided to pay cash, because we had been looking for this exact car. We worked out the numbers with the sales manager and came to an agreement. We had to go to our ... Read More

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Google - Oct 8, 2026

Warning Read the paperwork closely: They are using mathematically creative calculations. Every step of the way they tried to pad the selling price so check the math on each step. Here’s the quote that they gave for financing: loan amount $32565, interest rate 5.89%, down payment $15,000 $503.55 -523.55 monthly for 4 years This calculation is absolutely wrong and would yield them a tidy 18.8% apr We turned down the loan and decided to pay cash, because we had been looking for this exact car. We worked out the numbers with the sales manager and came to an agreement. We had to go to our bank the next morning to get a cashiers check for the agreed amount. We spoke with them again today from the bank, confirming the amount and the payee. When we brought back the check, they said it wasn’t enough! They wanted $2000 more because they had subtracted $2000 from the trade in value. (They advertise trade in amounts for at least $2000 MORE than blue book on their website) We checked the trade in value and the amount initially offered was the lowest end of blue book plus $2000 which brought us more in line with the blue book trade in value for that year, mileage and condition. I would have just walked away without giving the negative review, but we had already gone over all of this with them. They had promised a dollar amount and KNEW that we had to drive 50 miles to return with the check. They ended up wasting a whole lot of our time

(Translated by Google) It's not my first time here, and it's always a bit slow, but I understand that when there are a lot of cars, and they need more than just an oil change, it's bound to take a little longer. But today was too much. After arriving with a prior appointment and knowing it could take up to two hours, I left without the work done. Like everyone else, I plan my time, and obviously, I waited longer than two hours. When I asked how much longer it would take, they hadn't even started. ... Read More

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Google - Oct 7, 2026

(Translated by Google) It's not my first time here, and it's always a bit slow, but I understand that when there are a lot of cars, and they need more than just an oil change, it's bound to take a little longer. But today was too much. After arriving with a prior appointment and knowing it could take up to two hours, I left without the work done. Like everyone else, I plan my time, and obviously, I waited longer than two hours. When I asked how much longer it would take, they hadn't even started. I left sad and disappointed by all the wasted time, and because their poor work also ruined my appointment. (Original) No es la primera vez que vengo aquí y la verdad que es siempre un poco demorado pero comprendo que cuando hay muchos autos que además demandan no solo el cambio de aceite es probable que demore un poco más. Pero lo de hoy fue demasiado para luego de llegar con cita previa y saber que podía demorar hasta 2 horas me fui de allí sin el trabajo realizado porque mi tiempo como el de todos es planificado y obvio que esperé más de las dos horas y resulta que cuando pregunto cuanto más demoraría ni siquiera habían comenzado. Salí triste decepcionada por todo el tiempo perdido y porque además su mal trabajo hizo que incumpliera con el mío.

My husband had a service appointment at Kendall Toyota on September 28, and unfortunately, it was one of the worst experiences we have had when it comes to waiting time. His appointment was scheduled for 1:00 PM for a simple oil change , yet he had to wait more than three hours and did not receive his truck until approximately 4:30 PM. When a customer makes an appointment for a specific time, it is reasonable to expect the service to be completed within a reasonable timeframe. Spending three and a half hours waiting for a scheduled service appointment is unacceptable, especially when it results ... Read More

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Google - Oct 5, 2026

My husband had a service appointment at Kendall Toyota on September 28, and unfortunately, it was one of the worst experiences we have had when it comes to waiting time. His appointment was scheduled for 1:00 PM for a simple oil change , yet he had to wait more than three hours and did not receive his truck until approximately 4:30 PM. When a customer makes an appointment for a specific time, it is reasonable to expect the service to be completed within a reasonable timeframe. Spending three and a half hours waiting for a scheduled service appointment is unacceptable, especially when it results in losing almost an entire afternoon of work. I do want to recognize the man who assisted my husband throughout the process. He provided updates on the maintenance, treated him very well, and was clearly sorry about the long wait. Our complaint is not about him or the quality of his customer service. The issue is the scheduling and wait time. My suggestion to Kendall Toyota is to reconsider how many appointments are scheduled at the same time. If there is not enough staff or capacity to service that number of vehicles within a reasonable timeframe, then fewer appointments should be scheduled. Customers make appointments specifically to avoid spending half a day waiting at a dealership. A scheduled 1:00 PM appointment should not result in getting your vehicle back at 4:30 PM. Toyota should seriously address this issue and better respect its customers’ time.

(Translated by Google) Jazmin's service is always very professional and spectacular. But the waiting times are third-world! In Haiti, Africa, or Cuba, they wait much less! How can that be explained?! And besides, it's not the first time; it's a recurring problem. That's why I'm giving them one star. (Original) La atencion de Jazmin siempre muy profesional y espectacular. Pero LOS TIEMPOS DE ESPERA SON DE 3ER MUNDO!! En Haití , Africa o Cuba se demoran mucho menos !!! Como se explica eso ! Pero ademas ..no es la 1ra vez.. ya es algo recurrente ...Por eso les ... Read More

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Google - Oct 5, 2026

(Translated by Google) Jazmin's service is always very professional and spectacular. But the waiting times are third-world! In Haiti, Africa, or Cuba, they wait much less! How can that be explained?! And besides, it's not the first time; it's a recurring problem. That's why I'm giving them one star. (Original) La atencion de Jazmin siempre muy profesional y espectacular. Pero LOS TIEMPOS DE ESPERA SON DE 3ER MUNDO!! En Haití , Africa o Cuba se demoran mucho menos !!! Como se explica eso ! Pero ademas ..no es la 1ra vez.. ya es algo recurrente ...Por eso les doy 1 estrella ..

I recently went to Kendall Toyota for an oil change, and I want to start by giving credit where it is absolutely due. My service advisor, Ronnie, was AMAZING from beginning to end. I would recommend him 10,000,000/10. My mechanic Johnathan was also wonderful, very sweet, and professional. The cashiers I interacted with were extremely kind and helpful. Unfortunately, my experience completely changed when it was time to pick up my vehicle. I handed the tall porter with glasses, whose name I unfortunately did not catch, the paperwork I had been given. It was one SINGLE sheet of paper, this comes ... Read More

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Google - Oct 3, 2026

I recently went to Kendall Toyota for an oil change, and I want to start by giving credit where it is absolutely due. My service advisor, Ronnie, was AMAZING from beginning to end. I would recommend him 10,000,000/10. My mechanic Johnathan was also wonderful, very sweet, and professional. The cashiers I interacted with were extremely kind and helpful. Unfortunately, my experience completely changed when it was time to pick up my vehicle. I handed the tall porter with glasses, whose name I unfortunately did not catch, the paperwork I had been given. It was one SINGLE sheet of paper, this comes into play later. While I was waiting, I happened to run into a lovely woman I had met during my previous visit to the dealership. We spoke briefly, her vehicle was brought around, and she left. Even though I had handed the porter my paperwork first, she left before I did, and I honestly didn’t think anything of it. Maybe like 10 minutes passed, and I was still standing there waiting. Ronnie noticed I was still there and asked what was going on. I told him I had no idea because I had been waiting for quite a while. Ronnie went over to the porter to find out what was happening. The porter then approached me in an incredibly hostile and disrespectful manner. He held up paperwork and told me that I had given him the wrong paper, that my name wasn’t the name on it, and that I needed to go back inside and get the correct receipt. I was honestly shocked by the way he spoke to me. There was absolutely no reason for the attitude or hostility. I went back to the cashiers and that is when I noticed something important: the paperwork the porter had handed back to me was now STAPLED together. Remember the original paperwork I gave him had been a single page. Even more concerning, the other paperwork had the name of the woman I had just spoken to, whose vehicle he had already brought around. I confirmed with the cashiers that they had originally given me ONE single sheet of paper. They were very kind, quickly reprinted my paperwork, and apologized for the mix-up. At that point, I asked to speak with the porter’s manager because his behavior was still bothering me. She listened, but I unfortunately walked away feeling brushed off. I was essentially told that “that’s just how he is.” Respectfully, that should never be an acceptable explanation for an employee speaking disrespectfully to a customer. I don’t normally write negative reviews or complain, and I am NOT asking for anyone to lose their job. I do, however, believe this employee needs additional customer-service training. I have worked in this industry myself, and I would never speak to a client the way I was spoken to, especially when it appears the paperwork may have been mixed up after I handed it over.I still want to recognize Ronnie, Johnathan, and the cashiers because they were genuinely wonderful and deserve the praise. Unfortunately, one interaction at the very end of an otherwise positive service experience left an extremely bad impression.

Tried to give this dealership another chance after stating that they have rotated my tires and I can’t even get to a service advisor , I have been hung up 3 times , and transferred to the cashier . Honestly I’ll drive somewhere else

Great sales department, extremely disappointing service department. I’ve purchased multiple vehicles from this dealership, and the sales experience has always been good. Unfortunately, the service department is a completely different story. I brought my vehicle in for a simple oil change and on multiple occasions ended up waiting approximately four hours, even though I had an appointment. I’ve literally spent less time purchasing a vehicle from this dealership than I spent waiting for an oil change. I understand that service departments can get busy, but taking four hours for a routine oil change—especially with an appointment—is ... Read More

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Google - Sep 28, 2026

Great sales department, extremely disappointing service department. I’ve purchased multiple vehicles from this dealership, and the sales experience has always been good. Unfortunately, the service department is a completely different story. I brought my vehicle in for a simple oil change and on multiple occasions ended up waiting approximately four hours, even though I had an appointment. I’ve literally spent less time purchasing a vehicle from this dealership than I spent waiting for an oil change. I understand that service departments can get busy, but taking four hours for a routine oil change—especially with an appointment—is unacceptable. Customers’ time is valuable, and there should be much better communication and time management. Because of this experience, I will be recommending that my family members who own Toyota vehicles consider using a different service department for their future maintenance. The sales team has earned my business in the past. Unfortunately, the service department is making me think twice about returning.

(Translated by Google) The appointment system is useless; it's pointless to make an appointment. You end up spending two, three, or even more hours waiting, even if you have appointments. I don't know why they even call you to schedule maintenance appointments if it's pointless. They don't respect your appointment time or take it into account. The service is terrible, at least at Kendal Toyota. I don't know if it's the same at other dealerships, but here, making an appointment is pointless and a waste of time. (Original) El Servicio de citas , no sirve , ... Read More

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Google - Sep 15, 2026

(Translated by Google) The appointment system is useless; it's pointless to make an appointment. You end up spending two, three, or even more hours waiting, even if you have appointments. I don't know why they even call you to schedule maintenance appointments if it's pointless. They don't respect your appointment time or take it into account. The service is terrible, at least at Kendal Toyota. I don't know if it's the same at other dealerships, but here, making an appointment is pointless and a waste of time. (Original) El Servicio de citas , no sirve , es por gusto sacar cita , no vale la pena , te pasas 2 horas 3 horas y mas aunq tengas citas , no se para q te llaman a brindarte citas en mantenimiento si es por gusto , no se respeta ni lo tienen en cuenta , pesimo servicio al menos en Kendal Toyota no se en otros si es lo mismo , en este por gusto la cita perder tiempo

Mediocre service coordination spend three hours on service and they could not perform services because the vehicle was blocked by another vehicle for service and nobody knew anything

I’m not sure who they have in parts but that is the most incompetent person I have ever spoken too. Called to get an appointment for my 26 4Runner wanted to get leather seats.

Poor communication, lack of inventory, unprofessionally slow, overall waste of time taken off work. Doral Toyota quoted same model/trim for 40% less the next day. Either scamming or incompetent or both there are more professional dealerships you can go to.

I am very upset with the service. I was misled by a deceptive offer; the same person who offered me an oil change for $20.00 scheduled my appointment for a Saturday, yet when I arrived at the dealership, I was told the special only applies to weekdays. So why did they schedule me for a Saturday? The manager refused to honor the price they had quoted me. After many years of coming here, I will never return because I do not appreciate being misled.

Great Vehicle Purchase Experience Completely Ruined by Deceptive/Illegal Financing Tactics from Yunieski Mosqueda. I recently purchased a 2024 Toyota Camry from Kendall Toyota. Overall, I love the car itself, and my sales representative was fantastic to work with throughout the buying process. It all went south during the finacing. While signing paperwork, I actively argued against adding optional warranties and coverage, Yunieski turned around a pre-prepared iPad and lied directly to my face, claiming: "Look, there's nothing we can do. You can't even unselect the lowest tier. That's the lowest option possible."When I continued ... Read More

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Google - Aug 26, 2026

Great Vehicle Purchase Experience Completely Ruined by Deceptive/Illegal Financing Tactics from Yunieski Mosqueda. I recently purchased a 2024 Toyota Camry from Kendall Toyota. Overall, I love the car itself, and my sales representative was fantastic to work with throughout the buying process. It all went south during the finacing. While signing paperwork, I actively argued against adding optional warranties and coverage, Yunieski turned around a pre-prepared iPad and lied directly to my face, claiming: "Look, there's nothing we can do. You can't even unselect the lowest tier. That's the lowest option possible."When I continued to push back, he resorted to illegal coercion, claiming that my Wells Fargo loan was strictly conditional on accepting over $3,400 in extra protection packages (RoadReady Service Contract and Medallion Protection) and that to get the loan at that APR I needed to accept the add ons. Feeling cornered and falsely told I had no choice, I signed. When I read my official Wells Fargo loan documents later, the truth was printed right on the bottom of the text: "The purchase of additional products is optional and is NOT required to receive approval for your auto loan." He used Wells Fargo's name to lie to my face, commit tied-selling fraud, and force unwanted products onto my loan. To make matters worse, Kendall Toyota then stonewalled my cancellation requests, ignored a multitude of emails, voicemail and calls despite me calling at many different business hours. Forcing me to bypass the dealer entirely, get documents notarized, and deal with corporate and Wells Fargo Enterprise Complaints directly to recover my $3,486.

TERRIBLE DO NOT GO HERE, very rude and unprofessional. I made an appointment at 12pm for the same day to go in later at 7pm. I get there and as soon as I ask to test drive the car another salesman jumps into the car and drives it away. My salesman told me he might sell it and asks me to sit and wait for an hour.... that maybe it wont sell. I drove 45 minutes to get there after work. . I did not get an apology or anything. They would not give me OTD pricing in writing before even going ... Read More

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Google - Aug 26, 2026

TERRIBLE DO NOT GO HERE, very rude and unprofessional. I made an appointment at 12pm for the same day to go in later at 7pm. I get there and as soon as I ask to test drive the car another salesman jumps into the car and drives it away. My salesman told me he might sell it and asks me to sit and wait for an hour.... that maybe it wont sell. I drove 45 minutes to get there after work. . I did not get an apology or anything. They would not give me OTD pricing in writing before even going there like other dealers did. If I could give 0 stars I would.

(Translated by Google) My experience with the maintenance service was very negative. What worried me most was discovering that they disconnected my vehicle's security camera without my consent and, even worse, without informing me at any point that they were going to do so. I'm not questioning whether there might have been a reason to disconnect it; the problem is the lack of transparency. If they needed to do it to perform the maintenance, I believe the right thing to do was to inform me and request my authorization before handling or disconnecting a device that belongs to ... Read More

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Google - Aug 12, 2026

(Translated by Google) My experience with the maintenance service was very negative. What worried me most was discovering that they disconnected my vehicle's security camera without my consent and, even worse, without informing me at any point that they were going to do so. I'm not questioning whether there might have been a reason to disconnect it; the problem is the lack of transparency. If they needed to do it to perform the maintenance, I believe the right thing to do was to inform me and request my authorization before handling or disconnecting a device that belongs to me. Finding the camera disconnected later, without any prior explanation, inevitably made me wonder why they did it and what happened while it was disconnected. When you entrust your vehicle to maintenance, you are placing your trust in the establishment. After this experience, unfortunately, I don't feel comfortable or safe leaving my vehicle there again. Communication and transparency with the customer should be fundamental. (Original) Mi experiencia con el servicio de mantenimiento fue muy negativa. Lo que más me preocupó fue descubrir que desconectaron la cámara de seguridad de mi vehículo sin mi consentimiento y, aún peor, sin informarme en ningún momento que iban a hacerlo. No estoy cuestionando que pudiera existir alguna razón para desconectarla; el problema es la falta de transparencia. Si necesitaban hacerlo para realizar el mantenimiento, considero que lo correcto era informarme y solicitar mi autorización antes de manipular o desconectar un dispositivo de mi propiedad. Encontrarme posteriormente con la cámara desconectada, sin ninguna explicación previa, inevitablemente me hizo preguntarme por qué lo hicieron y qué ocurrió durante el tiempo en que estuvo desconectada. Cuando uno entrega su vehículo para mantenimiento, está depositando su confianza en el establecimiento. Después de esta experiencia, lamentablemente no me siento tranquilo ni seguro dejando nuevamente mi vehículo en este lugar. La comunicación y la transparencia con el cliente deberían ser fundamentales.

(Translated by Google) The service department is terrible. I made an appointment for 2:00, the car was supposed to be ready at 2:39, but they made me wait until 3:39. If I hadn't gone and asked about the car, they wouldn't have called me to let me know it was ready. Bad service. I have a Dodge Durango, and at the Dodge dealership, they treat you better. When the car is ready, if you don't answer, they'll call you to let you know your car is ready. (Original) La parte de servicio es pésima hago un appointment a ... Read More

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Google - Aug 8, 2026

(Translated by Google) The service department is terrible. I made an appointment for 2:00, the car was supposed to be ready at 2:39, but they made me wait until 3:39. If I hadn't gone and asked about the car, they wouldn't have called me to let me know it was ready. Bad service. I have a Dodge Durango, and at the Dodge dealership, they treat you better. When the car is ready, if you don't answer, they'll call you to let you know your car is ready. (Original) La parte de servicio es pésima hago un appointment a las 2:00 el carro estaba listo a las 2:39 y me hicieron esperar hasta las 3:39 y si no voy y pregunto por el carro no me llaman para decirme que el carro estaba listo. Mal servicio tengo una dodge durango y en la dodge lo atienden mejor y cuando está listo el carro si no contestas te buscan para que sepas que tu carro está listo

Buyer beware of Kendall Toyota ! You get a $20 oil change but your car is damaged by them after. Took my car in for a simple oil change took a vey long time hourrrrrrrrssssss and when I left my AC stopped working. Took to another mechanic shop and they told me that someone loosened a piece that would never be loosened on its own causing ac to stop working. All tires were lowered to below a safe PSI. I had another place bring back to safety PSI. Did not receive any paperwork on work completed or needed. What a scam! Imagine ... Read More

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Google - Aug 4, 2026

Buyer beware of Kendall Toyota ! You get a $20 oil change but your car is damaged by them after. Took my car in for a simple oil change took a vey long time hourrrrrrrrssssss and when I left my AC stopped working. Took to another mechanic shop and they told me that someone loosened a piece that would never be loosened on its own causing ac to stop working. All tires were lowered to below a safe PSI. I had another place bring back to safety PSI. Did not receive any paperwork on work completed or needed. What a scam! Imagine if I went back there they would have taken me for a new AC. And if I didn’t add air that they removed I probably would have wrecked with blown tires they were almost to the ground . DO NOT USE $20 oil change your car will be messed with and create a problem you didn’t have. Go somewhere else if you want a legitimate business to take care of you. This place is unethical and scam artists. They must train all employees to mislead the public and fraudulently damage vehicles and then scam you with fixing it.

Stay away. Horrible customer service. I was on my way to buy a car coming from Miami Shores and while I was on my way a random employee started texting me, when he wasn’t happy I told him I was coming from far away he decided to call and ask me personal questions, the proceeded to be rude and disrespectful, his name is NILO GARCIA, and because of him I decided not to buy a car BUT I did decided to end up going so I can let the manager Luis Santos know about his rude employees. I honestly ... Read More

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Google - Jul 31, 2026

Stay away. Horrible customer service. I was on my way to buy a car coming from Miami Shores and while I was on my way a random employee started texting me, when he wasn’t happy I told him I was coming from far away he decided to call and ask me personal questions, the proceeded to be rude and disrespectful, his name is NILO GARCIA, and because of him I decided not to buy a car BUT I did decided to end up going so I can let the manager Luis Santos know about his rude employees. I honestly have no idea why a person like Nilo is allowed to work at a prestigious dealership such as Toyota. This brings the brand and dealership down. Luis the manager apologized and was nice about it but they should be ashamed for hiring people like this. STAY AWAY

(Translated by Google) I am very disappointed with Kendall Toyota's after-sales service. We excitedly purchased a 2022 Toyota Highlander Certified Pre-Owned. During the negotiation, the financial advisor was very friendly and informed us that our monthly payment would be approximately $390. However, upon signing the contract, the monthly payment increased to $431 because they had added products and services that we never requested. Two weeks later, my husband had to return to the dealership to request that they remove these additional charges. This should never have happened. On July 17th, I called to request a breakdown of how my vehicle financing was ... Read More

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Google - Jul 21, 2026

(Translated by Google) I am very disappointed with Kendall Toyota's after-sales service. We excitedly purchased a 2022 Toyota Highlander Certified Pre-Owned. During the negotiation, the financial advisor was very friendly and informed us that our monthly payment would be approximately $390. However, upon signing the contract, the monthly payment increased to $431 because they had added products and services that we never requested. Two weeks later, my husband had to return to the dealership to request that they remove these additional charges. This should never have happened. On July 17th, I called to request a breakdown of how my vehicle financing was structured. I was assisted by the Finance Director, Julio. His attitude was unfriendly from the start, to the point that I asked to speak with someone else. Since no one else was available, I continued speaking with him, and he eventually sent me the document I needed. Afterward, I emailed him requesting a copy of the extended warranty we purchased, and he never responded. Today, July 21st, I called again. Before starting the conversation, I informed them that the call would be recorded. Mr. Julio responded that he wouldn't speak with me if the call was being recorded, and when I explained that I only needed a copy of my vehicle's warranty, he hung up on me. What's most frustrating is that we're not buying a low-value product; we're talking about a vehicle that costs tens of thousands of dollars and that we're paying for with great effort. The least one expects is to receive respectful treatment and assistance when needing documentation related to their purchase. The difference between the treatment before signing the contract and the service we receive after the sale is enormous. Customer service shouldn't end the day the dealership receives payment. I hope management reviews the way some members of the Finance department treat their customers. Trust is earned not only during the sale but also with the service provided afterward. I WILL NEVER BUY A CAR FROM TOYOTA AGAIN. (Original) Muy decepcionada con el servicio postventa de Kendall Toyota. Compramos una Toyota Highlander 2022 Certified Pre-Owned con mucha ilusión. Durante la negociación, el asesor financiero fue muy amable y nos informó que nuestra mensualidad sería de aproximadamente $390. Sin embargo, al momento de firmar el contrato, la mensualidad aumentó a $431 porque habían agregado productos y servicios que nunca solicitamos. Dos semanas después, mi esposo tuvo que regresar al concesionario para pedir que eliminaran esos cargos adicionales. Es algo que nunca debió ocurrir. El 17 de julio llamé para solicitar un desglose de cómo se estructuró el financiamiento de mi vehículo. Me atendió el director de Finanzas, Julio. Su actitud fue poco cordial desde el inicio, al punto que pedí hablar con otra persona. Como no había nadie más disponible, continué con él y finalmente me envió el documento que necesitaba. Después le envié un correo solicitando una copia de la garantía extendida que adquirimos y nunca respondió. Hoy, 21 de julio, volví a llamar. Antes de comenzar la conversación informé que la llamada sería grabada. El señor Julio respondió que no hablaría conmigo si la llamada estaba siendo grabada y, cuando le expliqué que solo necesitaba una copia de la garantía de mi vehículo, me colgó la llamada. Lo más frustrante es que no estamos comprando un producto de poco valor; estamos hablando de un vehículo que cuesta decenas de miles de dólares y que estamos pagando con mucho esfuerzo. Lo mínimo que uno espera es recibir un trato respetuoso y ayuda cuando necesita documentación relacionada con su compra. La diferencia entre el trato antes de firmar el contrato y el servicio que recibimos después de la venta es enorme. La atención al cliente no debería terminar el día que el concesionario recibe el pago. Espero que la gerencia revise la forma en que algunos miembros del departamento de Finanzas tratan a sus clientes. La confianza se gana no solo durante la venta, sino también con el servicio que se brinda después. NO VUELVO A COMPRAR UN AUTO EN TOYOTA

Be careful when servicing your vehicle here. I paid for an oil change and new windshield wipers for front and back. I never got them. Noticed until had to deal with heavy rain. Damn !!! Really!?!? Just be careful. Check everything!!!

multiple issues with the car not listed and was given undisclosed high APR rate. they are nice people though.

Review of My Experience with My 2026 Toyota Corolla LE I purchased a brand new 2026 Toyota Corolla LE with virtually zero miles on the odometer at the time of delivery. Unfortunately, since the very beginning, the vehicle has exhibited multiple mechanical issues that remain unresolved despite numerous visits to authorized Toyota dealerships. 1. Excessive Fuel Consumption One of the most concerning issues has been the vehicle's fuel economy. Toyota advertises this model as achieving approximately 35 miles per gallon (MPG). Considering that the vehicle is equipped with a fuel tank capacity of approximately 13.2 gallons, the expected driving range should be around 460 miles ... Read More

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Google - Jun 30, 2026

Review of My Experience with My 2026 Toyota Corolla LE I purchased a brand new 2026 Toyota Corolla LE with virtually zero miles on the odometer at the time of delivery. Unfortunately, since the very beginning, the vehicle has exhibited multiple mechanical issues that remain unresolved despite numerous visits to authorized Toyota dealerships. 1. Excessive Fuel Consumption One of the most concerning issues has been the vehicle's fuel economy. Toyota advertises this model as achieving approximately 35 miles per gallon (MPG). Considering that the vehicle is equipped with a fuel tank capacity of approximately 13.2 gallons, the expected driving range should be around 460 miles per full tank. However, every time the fuel tank is filled completely, the vehicle's dashboard indicates an estimated range of only 234 miles, which is approximately half of what should reasonably be expected based on Toyota's published specifications. Additionally, the vehicle's onboard computer consistently reports fuel economy figures of approximately 23 MPG, which is roughly 12 miles per gallon below Toyota's advertised fuel efficiency. This significant discrepancy has been a continuous source of frustration and concern since the day I purchased the vehicle. 2. Engine Issues Since delivery, the engine has exhibited jerking or hesitation during initial acceleration and takeoff. Furthermore, while the vehicle is stopped and idling, the engine displays noticeable and excessive vibrations, which can be clearly seen by simply observing the engine while it is running. This behavior is neither normal nor acceptable for a brand-new vehicle and raises concerns regarding the quality and reliability of the powertrain. 3. Transmission Performance Issues Another major concern involves the transmission. On multiple occasions, the vehicle fails to accelerate proportionally to the engine RPMs being transmitted to the drivetrain. When pressing the accelerator, the engine RPM increases significantly, but the vehicle's speed does not increase accordingly or with the expected responsiveness. The sensation is very similar to a transmission that is slipping, as if the power generated by the engine is not being efficiently transferred to the wheels. This condition negatively affects both vehicle performance and driving confidence. 4. Steering System Noise and Impact The steering system has also presented issues since almost the first day of ownership. When turning the steering wheel fully to either side, the vehicle produces a loud metallic knocking or clunking noise, similar to the sound of a hammer striking a metal component. The impact can be felt through the steering wheel and is clearly noticeable during full-lock steering maneuvers. I have videos documenting this issue. 5. Multiple Dealership Visits Without Resolution Due to these issues, the vehicle has been brought to authorized Toyota dealerships approximately six separate times: Two visits to Kendall Toyota, where the vehicle was originally purchased. Four visits to Doral Toyota. To date, none of these visits have resulted in an effective repair or permanent resolution of the problems reported. The response has consistently been to connect the vehicle to the diagnostic computer and state that "everything is operating normally," despite the fact that the issues continue to occur on a daily basis. Final Thoughts Toyota has built its reputation on reliability, durability, and quality, which is precisely why I chose to purchase this vehicle. Unfortunately, my experience with this 2026 Toyota Corolla LE has fallen far short of those expectations. The most disappointing aspect has not only been the mechanical problems themselves, but also the lack of a meaningful resolution despite multiple repair attempts and dealership visits. I sincerely hope Toyota reviews this case seriously and provides a proper solution that reflects the standards and reputation the company has built over the years. Overall Rating: 1 out of 5 stars ⭐☆☆☆☆

Beware of shop fees! They charge a 17% fee on top of any service cost for “shop fees” i.e., shop rags, gloves, etc. on top of the repair costs. Other dealerships use a flat fee rate - best to ask around.

This place reminded me of traumatic dealership experiences of buying a car...it felt like the 1990s all over again. Maybe all Toyota dealers are like this because it's such a popular brand? But it felt like the flea market of dealerships. You walk in and it was loud and crazy with like 40 men in the showroom on a morning weekday...milling around waiting for customers. It was insane...and then they automatically spoke to me in Spanish. I literally came to Pinecrest area to kind of avoid Hialeah Miami Lakes, Doral areas to avoid that. My Spanish isnt ... Read More

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Google - Jun 26, 2026

This place reminded me of traumatic dealership experiences of buying a car...it felt like the 1990s all over again. Maybe all Toyota dealers are like this because it's such a popular brand? But it felt like the flea market of dealerships. You walk in and it was loud and crazy with like 40 men in the showroom on a morning weekday...milling around waiting for customers. It was insane...and then they automatically spoke to me in Spanish. I literally came to Pinecrest area to kind of avoid Hialeah Miami Lakes, Doral areas to avoid that. My Spanish isnt good enough to discuss deals...but that wasn't what bothered me. That's just the icing....and I mention this so you get a feel for the scene. We're a Subaru family, but shopping around for a hybrid at this point. The RAV4 was number one in my top 3. So I looked up stock on the website for availability. We actually had an appointment to test drive one....an appointment I have had to reschedule, but the contact person kept CONSISTENTLY contacting me about for WEEKS. I was ademant that I wanted to test drive a RAV4....any trim for the test drive and I would just order and wait for the trim I wanted. The contact person ASSURED ME there were some models in stock the day before. Fast forward...enter the building into this madness. A sales person is assigned after we stand around in the chaos a bit. He takes us into the garage to see the only two RAV4s in the whole lot. We agree to test drive...he goes to get the keys and tells us they have both just been sold and there is nothing else to test drive. He is very apologetic but also tells us that if we leave a $500 deposit, it will guarantee we get one for the next batch. We can test drive and they'll give our money back. We look at him baffled and say no thank you. He is very apologetic and takes us to the front desk. The sales manager there tells us they do have a plug in model we can possibly test drive. We wait around...people are going in circles talking to each other....only to come back and tell us the person who knows where it is at isnt available at the moment. Mind you....the sales manager said they have one plug in and offered to sell it to us...I ask for the price difference (which I already knew it was 10k more and out of our range...but figured I would ask since they insisted). He prints out a sheet and of course its 10k more. He made an attempt to convince us that this model was available and I could walk out with it today. (I am in no rush to purchase). I reminded them this was out of my price range...so AGAIN they mentioned leaving a $500 dollar deposit. At that point I was so frustrated I didnt want to be rude and called it a day...and left with the worst impression of Toyota I didn't even want to go to another Toyota dealer AT ALL. We went to Ocean Mazda in west kendall....and it was a whole different world. Quiet...calm...a luxury feel...they offered coffee, water in a beautiful lobby with lounge seating ...and we test drove the CX50 hybrid just 5 minutes after we walked in without an appointment. We were happy with what we test drove...our salesperson wasnt pushy, but rather observing us and asking questions on the details we are looking for. He explained we were in no rush to purchase. He came back with an AMAZING offer (Mazda has a bunch of rebates at the moment). We were going to leave to test drive one more brand of hybrid. We got to our car about to drive off....but decided to work the numbers in the car and they gave us such a good deal with all fees included without the haggle and I really liked the car...that we got back down and purchased it. We didnt expect to purchase this day. Easiest process ever and I LOVE the luxury feel of my car. We have had the same customer service twice at Subaru (we love Subaru but they dont have a hybrid we liked at the moment), Volkswagon, and BMW in the past..making purchasing a car EASY without flea market haggling or weird demands for 500 deposits just to be able to test drive. This Toyota dealer needs some better business practices.

My name is Juan Alberto Garcia, and I was a loyal Toyota customer for many years. My experiences with Toyota dealerships in Orlando were always positive, professional, and transparent. Unfortunately, my experience with Kendall Toyota in Miami was the complete opposite. I am extremely disappointed and am considering consulting an attorney about this situation.Jackie Cabrera finance don't replay my email. After trading in my vehicle, I spent weeks trying to get answers regarding my warranty cancellations, GAP coverage, and refund proceeds. Nearly a month after the transaction, I still had not received my warranty refunds, and I was ... Read More

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Google - Jun 19, 2026

My name is Juan Alberto Garcia, and I was a loyal Toyota customer for many years. My experiences with Toyota dealerships in Orlando were always positive, professional, and transparent. Unfortunately, my experience with Kendall Toyota in Miami was the complete opposite. I am extremely disappointed and am considering consulting an attorney about this situation.Jackie Cabrera finance don't replay my email. After trading in my vehicle, I spent weeks trying to get answers regarding my warranty cancellations, GAP coverage, and refund proceeds. Nearly a month after the transaction, I still had not received my warranty refunds, and I was then told it could take an additional 6 to 8 weeks. I have never experienced such delays or lack of communication with any other dealership. What concerns me even more is that I was told my 2025 Toyota Corolla Cross deal required $0 down payment. I later learned that proceeds from warranties and protection products associated with my previous Toyota C-HR may have been used as a down payment or credit toward the Corolla Cross transaction. To this day, I am still asking a simple question: **Where is the document signed by me that specifically authorizes the use of my cancellation refund proceeds as a down payment or credit toward the purchase of my Toyota Corolla Cross?** I have repeatedly requested documentation and transparency regarding how my funds were handled. Instead, I have faced delays, poor communication, and a lack of accountability. Emails have gone unanswered, and obtaining basic information has become an exhausting process. This experience has completely destroyed my trust in this dealership. As a result, I decided to leave Toyota and purchase a Mercedes-Benz instead. I believe Toyota is a great brand, but dealerships represent that brand to customers. In my opinion, the practices and customer service I experienced at Kendall Toyota do not reflect the standards customers should expect from Toyota. I am currently reviewing all documentation and considering consulting legal counsel regarding the handling of my funds and the representations made during the transaction. I hope management takes this matter seriously and provides the transparency and accountability that every customer deserves.

Came here to do a lease trade in. Started off ok but then came the bait and switch: was told they had the car I planned to get, at the specific price point so I drove down… over an hour … turned out they don’t have the car type ( off road) color etc. they then said they can try to get it but then the price would change - they they said price would be same; then that it could vary- really couldn’t get a straight answer. the sales guy was overall ok-… but the manager was incredibly rude. ... Read More

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Google - Jun 18, 2026

Came here to do a lease trade in. Started off ok but then came the bait and switch: was told they had the car I planned to get, at the specific price point so I drove down… over an hour … turned out they don’t have the car type ( off road) color etc. they then said they can try to get it but then the price would change - they they said price would be same; then that it could vary- really couldn’t get a straight answer. the sales guy was overall ok-… but the manager was incredibly rude. Spoke in jargon and I had to ask him to get to the point. Interaction does not make me want to do business here again.

I do not recommend doing business at this dealership, they have many shady practices and not your best interest at heart. I bought a warranty that included service with the purchase of the car ($2000). After 3 services, they then wanted me to pay for the service, so I ended up having to go in person to speak with the Finance director to understand why they sold me something and now we’re saying something else. They back tracked, and honored the purchase agreement. I have recently moved to another state and was seeking to get my maintenance done at a different ... Read More

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Google - Jun 5, 2026

I do not recommend doing business at this dealership, they have many shady practices and not your best interest at heart. I bought a warranty that included service with the purchase of the car ($2000). After 3 services, they then wanted me to pay for the service, so I ended up having to go in person to speak with the Finance director to understand why they sold me something and now we’re saying something else. They back tracked, and honored the purchase agreement. I have recently moved to another state and was seeking to get my maintenance done at a different dealership. Turns out that Kendall Toyota never sent my purchased warranty policy to the company, and they do not have it in the system. I called Kendall Toyota, they kept passing the ball and transferring calls between departments until I was connected with Julio the “Director of finance” who assured me he was going to fix it and call me back. I ended up having to pay for the service at the new dealer, as he never did. I called almost 20 times, since otherwise I would have to buy a plain ticket and hotel to Miami just to solve this situation that they created, but Julio seems to be the only who can help, but they never connect me to him as he is always busy. Be aware in case this happens to you too!

I made an appointment for my first servicing of my vehicle. Was told this was only for tire rotation and checking the fluids, no oil change this time. They said it should be finished in an hour. It’s been 2 hours now and when I called to check on the status (since no one has reached out to update me) they cannot find anyone who knows what’s going on or what is happening with my car. The person I dropped it off with is not answering the phone and is nowhere to be found lol how embarrassing for this ... Read More

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Google - May 28, 2026

I made an appointment for my first servicing of my vehicle. Was told this was only for tire rotation and checking the fluids, no oil change this time. They said it should be finished in an hour. It’s been 2 hours now and when I called to check on the status (since no one has reached out to update me) they cannot find anyone who knows what’s going on or what is happening with my car. The person I dropped it off with is not answering the phone and is nowhere to be found lol how embarrassing for this business. No wonder everyone leaves 1 star reviews.

I needed my car serviced and specifically requested that Somwhang Flowers handle the pickup of my vehicle. She was professional, responsive, and took the time to clearly explain each step of the process. She communicated well throughout and made the entire experience smooth and stress-free. She is a valuable asset to your office, and I appreciate the quality of service she provided.

WARNING: Look at the Better Business Bureau website- tons of complaints, and Kendall Toyota doesn't respond to the BBB. Stay away 100%! EDIT: After reaching a manager, videos were sent via Whatsapp and lots of great communication from the sales staff. Being an out of town buyer, which is hard in itself, they really turned our experience around! UNTIL after all the papers were signed, trying to set up transport -the transport company called them several times and was never able to reach the proper person, out several hundred dollars. I finally have the vehicle, proper paperwork was NOT sent ... Read More

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Google - May 4, 2026

WARNING: Look at the Better Business Bureau website- tons of complaints, and Kendall Toyota doesn't respond to the BBB. Stay away 100%! EDIT: After reaching a manager, videos were sent via Whatsapp and lots of great communication from the sales staff. Being an out of town buyer, which is hard in itself, they really turned our experience around! UNTIL after all the papers were signed, trying to set up transport -the transport company called them several times and was never able to reach the proper person, out several hundred dollars. I finally have the vehicle, proper paperwork was NOT sent to the state and they are refusing to send me my own paperwork - also car is missing door protectors and car was delivered with glue all over the handles and doors were the protectors were removed - disgusting! THey did not transfer my plate as promised, have a bran d new one ( lost money ) nor did they complete the titlework correctly. ________________ Horrific experience. I’ve been trying to purchase a car for three days, and it’s been nothing but frustration. Each time I speak with someone, I get a small piece of information; then they disappear. No follow-up, no callbacks, nothing. I’ve dealt with multiple people, and the communication is completely disorganized. They sent me a low-quality video of the vehicle that was barely useful. I’ve requested a call back from a manager through Facebook, phone calls, text, and email—and have received zero response. At this point, it feels like they’re not interested in selling a car. Extremely disappointing and a complete waste of time.

I was calling the dealership to get some information about my car, and when they transferred me to the financing department, I got a very rude man who treated me terribly. He was extremely disrespectful and asked how, after having the car for six years, I wouldn’t know which bank to call. His tone was very condescending and unpleasant. The girls in the information department, on the other hand, were very kind and attentive. It’s a shame that they treat you so well when you’re buying the car, but once you finish paying it off, they treat ... Read More

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Google - May 2, 2026

I was calling the dealership to get some information about my car, and when they transferred me to the financing department, I got a very rude man who treated me terribly. He was extremely disrespectful and asked how, after having the car for six years, I wouldn’t know which bank to call. His tone was very condescending and unpleasant. The girls in the information department, on the other hand, were very kind and attentive. It’s a shame that they treat you so well when you’re buying the car, but once you finish paying it off, they treat you like a dog.

I’m not understanding how you buy a car whether used or not there should be floor mats that come with the car. My car salesmen advised he would mail them but to no avail. I called and spoke to several of the employees who just kept pushing me off on other employees never reached my salesman Never buy a car from them.

(Translated by Google) My name is Lien Ybarra. Today, April 18th, I came with my husband and son to buy two Prius plug-in hybrid XSE cars. They offered me a deal on a car they showed me, but when we went to the finance company, they had already done everything for a completely different car that I hadn't even seen and that they don't have in the showroom. They pressured me throughout the transaction, because when I asked for time to think, they insisted, saying that another buyer was looking at the same car. And on top of ... Read More

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Google - Apr 18, 2026

(Translated by Google) My name is Lien Ybarra. Today, April 18th, I came with my husband and son to buy two Prius plug-in hybrid XSE cars. They offered me a deal on a car they showed me, but when we went to the finance company, they had already done everything for a completely different car that I hadn't even seen and that they don't have in the showroom. They pressured me throughout the transaction, because when I asked for time to think, they insisted, saying that another buyer was looking at the same car. And on top of that, without me having made the purchase or decided anything yet, they put the loan out on me, and in the end, they didn't even apologize. I'm going to give you their names so that when any of them try to help you with your purchase, you don't let them pressure you and you're sure that the deal you're making is the right one. The salesman who helped me and made the incorrect and misinformed deal is named Luis G. Pérez, and the manager who came when we were about to leave, and who said he was going to give us the best deal on the car they had shown us and that was discussed throughout the transaction, is named Julio V. Hernández. In short, I'm never going back to Kendall Toyota after this terrible experience, and I'm going to let them know that every day I'm going to wake up and write a one-star review for every point they lowered my credit score. Disrespectful and unprofessional dealers. Don't be fooled by salespeople who claim to sell eight cars a day and call themselves magicians. (Original) Mi nombre es Lien Ybarra hoy día 18 de Abril vine con mi esposo e hijo a comprar dos autos Priu plug in XSE . Me ofrecieron un trato por un auto que me enseñaron y cuando fuimos al financista me habían echo todo para otro auto diferente que ni vi ni lo tienen en la tienda. Me precionaron durante el negocio, ya que cuando pedía tiempo para pensar insistían y decían que otro comprador estaba viendo el mismo auto y encima sin haber echo la compra o haber decidido nada aún me corrieron el crédito y al final ni se disculpan. Les voy a dar nombres para que cuando alguno de ellos les quiera asistir en su compra no los dejen presionarlos y estén seguros que el negocio que están haciendo es el correcto. El vendedor que me atendió y hizo el negocio incorrecto y desinformado se llama Luis G Pérez y el manager que vino cuando nos paramos para irnos y según él nos iba a dar el mejor deal por el auto que nos habían enseñado y del que se habló durante todo el negocio se llama Julio V Hernández. En resumen yo no vuelvo a Kendall Toyota después de pasar por esta mala experiencia y les voy a dejar saber que todos los días me voy a levantar y voy a escribir un review de una estrella por cada punto que me bajo de mi crédito. Faltas de respeto y mal negociantes. No se guíen por vendedores que según ellos venden 8 carros al día y se hacen llamar magos.

(Translated by Google) What a lack of respect! Luis was pressuring me to sign for the car while I was checking the insurance and a lot of other things. Luis kept insisting, telling me that someone else would buy it right then and there if I didn't. Every time I wanted to take some time to think and make a decision, Luis G. Pérez kept pressuring me. The manager, Julio V. Hernandez, came to calm me down and even offered me a better deal. And the best part? When I was about to take the final steps, they ... Read More

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Google - Apr 18, 2026

(Translated by Google) What a lack of respect! Luis was pressuring me to sign for the car while I was checking the insurance and a lot of other things. Luis kept insisting, telling me that someone else would buy it right then and there if I didn't. Every time I wanted to take some time to think and make a decision, Luis G. Pérez kept pressuring me. The manager, Julio V. Hernandez, came to calm me down and even offered me a better deal. And the best part? When I was about to take the final steps, they were selling me a completely different car! In fact, Luis kept assuring me (after I asked him several times) that it was the same car he had shown us. I find this incredibly disrespectful. I recommend that anyone considering doing business with Luis G. Pérez be confident and think carefully about their decision. Take your time and don't let him intimidate you. (Original) ¡Qué falta de respeto! Luis me estaba presionando para firmar por el carro mientras yo estaba revisando el seguro y muchas otras cosas. Luis siguió insistiendo una y otra vez, diciéndome que alguien lo iba a comprar en ese mismo momento si yo no lo hacía. Cada vez que quería tomarme un tiempo para pensar y tomar una decisión, Luis G. Pérez seguía presionando. El manager, Julio V. Hernandez, vino a tranquilizarme e incluso me ofreció un mejor trato. ¿Y lo mejor de la historia? Cuando ya estaba a punto de hacer los pasos finales, ¡me estaban vendiendo un carro completamente diferente! De hecho, Luis me seguía asegurando (después de que le pregunté varias veces) que era el mismo carro que nos había mostrado. Me parece una falta de respeto enorme. Le recomiendo a cualquiera que vaya a hacer un trato con Luis G. Pérez que esté seguro de sí mismo y piense bien su decisión. Tómense su tiempo y no dejen que los intimide.